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    Diana Saillant

    1.. Keep practicing your Listening Exercise for at least 30 minutes daily.

    2. Continue to learn your vocabulary with the Memory Exercise (at least 30 minutes daily).

    3. Go to Resources, SOP Recordings. Listen to the following recordings and answer the questions.

    SOP Recordings I: Respect #12.1. and Cultural Awareness #14.1A.



    Eye contact should create a connection between the provider and patient to have better relationships and good communication. Although some times the provider or the patient has eye contact with the interpreter. To avoid this non-verbal is to look down and not have eye contact neither with the provider or patient. Also if the interpreter moves to another position that is also one of the things that the interpreter can do.

    Morgan Behrens

    Respect: 12.1
    At times, an interpreter may need encourage more direct eye contact between the patient and the provider. One way an interpreter can do this is by looking away or focusing on a part of the room that is not the provider. Another non-verbal action that the interpreter could take is, if possible, changing their position during the encounter. If appropriate, the interpreter could move in a way that creates a triad therefore promoting more direct eye contact between the patient and the provider. Lastly, if appropriate, the interpreter could position themself next to the provider to encourage more direct eye contact.

    Cultural Awareness: 14.1A
    In this particular interpreting encounter, the mother of the pediatric patient is Mixteco, and the treatment team is concerned about her lack of eye contact, interpreting it as a developmental delay or lack of caring. I believe it would be appropriate for the interpreter to step into the Cultural Broker role and educate the team about how for an indigenous woman, avoiding eye contact is actually a sign of respect and has nothing to do with her lack of care or her level of intelligence. I think sharing this information would impact the interpreting session in a positive way because the team would proceed with sharing important information about the mother’s child knowing she does indeed care and is competent to collaborate with the providers.



    Eye contact sometimes is not the best in different cultures because is not respectful to the social worker or nurses. Still, in this scenario, the interpreter is not transparent because she is interacting and giving her own opinion. We know that we have to be aware of cultural and ethical norms but always be transparent. has an interpreter we can not assume that the patient is looking down because that’s her culture. Interpreter should be careful about making assumptions.

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